Job Description: Support Engineer – Lead Programmer Analyst (Exp: 5 Years to 8 Years)
We are looking for a highly skilled and experienced Support Engineer to join our team as a Lead Programmer Analyst.
Required Skills:
- Experience should have 5 to 7 Years of support engineering.
- Strong experience in Unix/Linux administration and troubleshooting.
- Good knowledge of Shell Scripting (Bash/Korn Shell).
- Strong SQL skills, including joins, subqueries, data validation, and troubleshooting.
- Hands-on experience with Control-M scheduling and batch job monitoring.
- Good experience with IBM WebSphere Application Server / WebSphere Liberty.
- Experience in application deployment, configuration, startup/shutdown, and troubleshooting.
- Good understanding of application logs and production support processes.
- Experience working in ITIL/production support environments.
- Strong analytical and problem-solving skills.
- Understanding on the SDLC.
- Understanding on the Agile methodologies.
- Communication with customer and producing the Daily status report.
- Should have good oral and written communication.
- Should be a good team player.
- Should be proactive and adaptive.
Good To Have Skills:
- Experience with Java/J2EE applications.
- Knowledge of WebSphere MQ / IBM MQ.
- Exposure to CI/CD and deployment tools.
- Knowledge of monitoring tools such as AppDynamics, Splunk, Dynatrace, or similar.
- Experience with incident, problem, and change management.
- Exposure to cloud environments such as AWS, Azure, or GCP.
Key Responsibilities:
- Provide L2/L3 production support for enterprise applications.
- Monitor and troubleshoot applications running on WebSphere / WebSphere Liberty.
- Perform Unix/Linux system monitoring and troubleshooting.
- Develop and maintain Shell scripts for automation and operational activities.
- Monitor and manage batch jobs using Control-M.
- Troubleshoot Control-M job failures, dependencies, scheduling issues, and rerun jobs as required.
- Write and execute SQL queries for data validation, troubleshooting, and issue analysis.
- Analyse application logs and identify the root cause of production issues.
- Perform application deployments, configuration changes, and restart activities.
- Coordinate with development, database, infrastructure, and other support teams for issue resolution.
- Handle incidents, service requests, and change requests within agreed SLAs.
- Participate in production releases and provide post-deployment support.
- Prepare and maintain operational documents, runbooks, and support procedures.
- Participate in on-call and weekend support as required.
- Identify repetitive operational activities and implement automation wherever possible.
Key Skills: Unix / Shell / SQL / Control-M / WebSphere / WebSphere Liberty.